Every year the Better Business Bureau receives thousands of complaints from home owners who are unhappy with the contractor they hired for their home improvement project. How can you be confident you won't end up as one of those home owners who regrets their purchase? Follow these simple steps and you'll have absolute confidence in your purchase.
ASK THE PROS
What may seem overwhelming to you, should seem like a walk in the park to a professional. Remember, they do this every day. A pro should ask lots of questions. They should take time to assess your needs and wants. A true professional will have solutions to your home improvement needs and your budgetary needs by offering lots of product options and finance payment plans.
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LEARN AND VERIFY
Make big decisions with lots of information. This is a big decision... you can never have too much information. Utilize reputable sources of information such as the Better Business Bureau, Angie's List, Home Advisor, Houzz, Facebook, and Google Reviews. Also, the company should give you product demonstrations and show you samples so you can see with your own eyes. Ask as many questions as you can.
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CHOOSE A COMPANY WITH A STRONG IDENTITY
Solid companies will build on their foundation. They'll always specialize in their original product but they'll branch out and offer others to compliment their main product. Companies that are not so confident could be in the siding business today and doing bath remodels tomorrow. That would be like 5 Guys Burgers and Fries announcing they specialize in tacos now. That would be crazy, but it's exactly the type of thing home improvement contractors do all the time. If the company doesn't have a strong and confident identity, how can you be confident in them? The fact is they aren't the best at any one thing, so they just take anything they can get. Find a company that eats, sleeps, and breathes what ever project you are needing done. They'll do the best job for you.
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WHAT FOR RED FLAGS
Legitimate companies will provide you a written contract that clearly states what is to be done on the project, so no one is confused when installation time comes. Reputable companies don't need large down payments, so keep your money until the job is done. Companies that are in demand won't be able to get to your project tomorrow or next week. Remember,quality is worth waiting for. A healthy backlog is a sign of a good company. Also, there is a difference between an enthusiastic product consultant who is excited about helping you with your project and a pushy sales person. Pushy sales people are a sign that disrespect is going to be a common theme at that company. Best to avoid.
One final bit of advice: a lack of confidence in your decision almost always leads to procrastination. Procrastinating will only make your situation worse and is always the most expensive thing you can do. Once you are confident in your purchase, pull the trigger and get it done. You'll be glad you did.
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