You are head of an organization which has large public interface. One day an old man approaches you

You are head of an organization which has large public interface. One day an old man
approaches you and complaints that ong Assistant incharge of Old Age Pension Scheme
is demanding Rs. 100,00 from hlm for clearing his pensionclaims. He has further revealed
that this is a common practice in this office and those who do not pay the bribe money.
are harassed. You have become very upset with the state of affairs and want to solve
the problem of the old man along with bringing some qualitative.changein the wark
culture of the organization, for better service delivery.
(a) What are the options available to you?
(b) Evaluate each of these options and choose the option which would you adopt. giving reasons.

man approaches