How to Differentiate Yourself by Providing an Emotionally Engaging Customer Experience

Beyond Philosophy's Colin Shaw continues his interview with Group Director Customer Experience at Aviva PLC, Darren Cornish.

Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s leading Customer experience consultancy & training organizations. Colin is an international author of six bestselling books and an engaging keynote speaker. For information go to

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Customer Experience,Customer Service,CX,CustExp,business,consulting,marketing,innovative business practices,